Terms of Service

Last Updated: 01/13/2025

By accessing or using our website, https://resumetailor.co (the "Site"), you agree to comply with these Terms of Service and all applicable laws and regulations. You further agree that you are responsible for adhering to any local laws in your jurisdiction. All materials on this Site are protected by applicable intellectual property laws. These Terms of Service cover your use of this Site, any subdomains, and the services (Services) provided by Lettrax LLC. ("ResumeTailor", "we", "us", or "our"), including any content or information provided as part of the Services.

By using or signing up for our Site and/or Services, you agree to be bound by these Terms of Service and to review and accept our Privacy Policy. If you do not agree with any term or condition herein, you are prohibited from using or accessing this Site or our Services. We reserve the right to modify these Terms of Service at any time, and you should periodically review them for any changes.

1. Introduction

Our mission is to provide a comprehensive suite of tools designed to enhance professional profiles and career opportunities. We do this by offering:

  • an automated analysis tool using AI/ML to provide feedback and suggestions
  • a tool that analyzes relevant keywords for optimization
  • an analytics engine that highlights potential issues and improvements
  • written guides and resources for professional growth

All features we offer, now or in the future, are designed to assist users in improving their professional profiles. However, we do not guarantee that using our Site or Services will produce a specific outcome (e.g., securing employment). We are not a recruitment agency, and we make no promises as to the effectiveness of the Site or Services for each individual user's goals.

2. Eligibility

To use our Site and Services, you must be at least 16 years old, or the age of majority in your jurisdiction (whichever is higher). By using the Site, you represent and warrant that you have the legal right, authority, and capacity to accept these Terms of Service. You also agree to use the Site and Services only in accordance with all applicable laws and regulations.

3. Accounts

You may create an account to access our Services, either by providing an email address and password or via a third-party authentication service (e.g., Google, Facebook). When you create or log in to your account:

  • A unique user account will be generated for you.
  • Any content you provide or upload ("Content") becomes part of our Site. You retain ownership of your Content but grant us permission to use it in accordance with our Privacy Policy and these Terms.

You agree to:

  • Keep your password secure and confidential.
  • Use the Site and/or Services only for personal or authorized use.
  • Not register using false information or impersonate another person or entity.
  • Not allow others to access or use your account.
  • Not use another person's account or share/sell/trade/transfer your account.
  • Not charge anyone for access to our Site or Services.
  • Comply with all applicable laws, regulations, and these Terms of Service.
  • Not create multiple or duplicate accounts.

You are responsible for all activity under your account unless and until you promptly notify us of any unauthorized access or breach of security.

4. Premium Accounts and Subscriptions (ResumeTailor Pro Plan)

Certain features on our Site are reserved for paid "Premium" or "Pro" members. These subscriptions can be purchased through our Site or may be provided by an organization (e.g., an employer, university). Premium features may include, but are not limited to:

  • Personalized resume feedback from AI experts
  • Advanced keyword optimization suggestions
  • Detailed analytics on resume performance
  • Access to exclusive industry-specific feedback
  • Priority access to new features and updates

If you subscribe, you agree to pay all applicable fees (including taxes) and provide accurate payment information. Failure to pay these fees may result in suspension or termination of your Premium membership. Plans may be offered on a subscription basis (monthly, quarterly, or annual) or as one-time purchases, depending on your chosen package. Users are responsible for managing or canceling their own subscription in their account portal.

5. Billing Cycles

When you enroll in any recurring subscription plan, you will be billed on a regular cycle—monthly, quarterly, or otherwise stated—starting from the date you subscribe. Unless you cancel, billing will continue automatically at the specified intervals. ResumeTailor is not responsible for forgotten cancellations, and it is your responsibility to confirm and manage your subscription status.

6. Payment Processing

Payments are processed through Paddle.com ("Merchant of Record"). This provider handles all customer service inquiries, payment processing, and returns. Please review their respective policies for more details.

7. Refunds

Because we offer a "freemium" tier that allows you to explore our basic features before purchasing, we generally do not provide refunds for initial purchases. Our free tier is designed to let you evaluate the Service's core functionality. We reserve the right to deny refunds if we determine the request is due to misuse or if you have already utilized our paid features extensively.

If you believe you have a valid refund claim, please send an email to support@resumetailor.co. Our support team will review your case and respond within a reasonable timeframe. We recommend contacting us first instead of filing a dispute with your credit card company, as disputes can prolong the refund or resolution process (typically takes a few months by your credit card company).

Existing Premium Members: If your subscription renewed without your intention and you have not used the Service since renewal, contact us within 3 days of the billing date to discuss potential refund options. Requests made outside this 3-day window may not be eligible for a refund.

8. Modifications to Terms and Services

We may update or modify these Terms of Service at any time. Any changes become effective immediately upon posting. Continued use of the Site or Services after such changes indicates your acceptance of the revised Terms.

Additionally, we reserve the right to modify, discontinue, or enhance any feature of our Site or Services at our discretion without prior notice.

9. Upload Limits & Fair Use

Premium users may receive "unlimited" usage of certain tools. However, to prevent abuse, we enforce a reasonable use limit, which may cap usage at 250 times per month. If we determine that a user's activity exceeds our fair use thresholds or constitutes misuse, we reserve the right to suspend or terminate their account and seek legal remedies, if necessary.

10. Acceptable Use Policy

Authorized Use

You may access and use a single copy of the content available on or through the Site solely for personal use or as expressly permitted by us.

Prohibited Use

You must not misuse the Site by introducing malware, attempting unauthorized access, or otherwise disrupting the functionality of the Site or Services.

Site Content: Text, graphics, images, code, and other materials on the Site ("Site Content") are protected by intellectual property laws. You may not reproduce, distribute, sell, modify, or publicly display any portion of the Site Content without our prior written permission.

Third-Party Sites: Our Site may contain links to third-party websites. We are not responsible for the content or practices of these external sites.

11. User Content Restrictions

You agree not to post or transmit any Content that:

  • Is unlawful, harmful, threatening, abusive, harassing, defamatory, or infringing.
  • Contains nudity, graphic violence, pornography, or explicit material.
  • Harasses or promotes hate toward an individual or group.
  • Violates employment or equal opportunity laws.
  • Impersonates another person or misrepresents your affiliation.
  • Contains personal data of others without their consent.
  • Is false, deceptive, or misleading.
  • Infringes on another party's intellectual property rights.
  • Constitutes spam, pyramid schemes, or unsolicited advertising.
  • Contains viruses or malicious code.
  • Disrupts normal functionality or negatively impacts other users' experience.
  • Attempts to circumvent security or detection measures.

12. Organizational Accounts

Your organization may purchase access on your behalf (e.g., for students, employees). In such cases:

  • You may be granted access via a unique code or by registering with your organizational email.
  • Authorized individuals in your organization (e.g., career services, program managers) may be able to view your account information, uploads, and usage data.

13. Additional Restrictions

We specifically prohibit:

  • Uploading or submitting documents that are not your own (except in authorized "coach" or "enterprise" scenarios where you have explicit permission).
  • Requesting contact at an email address not belonging to you.
  • Copying or reselling any proprietary data or text we provide.
  • Placing unreasonable load on our Site infrastructure.

14. Software and Technology

Our Services may include proprietary software ("Software") owned by Lettrax LLC. We grant you a limited, non-exclusive license to use the Software solely for its intended purpose. You may not:

  • Reproduce, distribute, or transmit the Software.
  • Rent, lease, loan, or sublicense the Software.
  • Modify, reverse engineer, or create derivative works of the Software.
  • Attempt to circumvent any security measures.
  • Use the Software in violation of applicable laws or these Terms.

15. Disclaimer of Warranties

OUR SITE, SERVICES, AND ALL MATERIALS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. RESUMETAILOR MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. YOUR USE OF THE SITE AND SERVICES IS AT YOUR SOLE RISK. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION PROVIDED. WE DISCLAIM ANY LIABILITY FOR UNAUTHORIZED ACCESS, BUGS, VIRUSES, OR OTHER TECHNOLOGICAL HARM.

16. Limitation of Liability

IN NO EVENT SHALL RESUMETAILOR OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES RESULTING FROM THE USE OR INABILITY TO USE THE SITE OR SERVICES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR PROFITS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR LIABILITY FOR INCIDENTAL DAMAGES, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU.

17. Termination of Your Account

We may, at our discretion and without prior notice, suspend or terminate your access to the Site or Services if:

  • We believe you have violated these Terms.
  • We are required to do so by law or court order.

Upon termination, your account and any related data may be deactivated or deleted, and your future access to such data may be restricted. We are not liable for any loss of data or compensation resulting from termination.

Subscription Cancellation upon Deletion: If you choose to delete your account while having an active subscription, your subscription will be immediately cancelled. You acknowledge and agree that you will forfeit the remainder of any prepaid subscription period upon account deletion, and no refunds will be issued for the unused portion.

18. Indemnification

You agree to defend, indemnify, and hold harmless ResumeTailor, its affiliates, officers, and employees from any claim, demand, or damages (including legal fees) arising from or related to:

  • Your use or misuse of the Site or Services.
  • Your breach of these Terms.
  • Any infringement by you of third-party rights, including intellectual property or privacy rights.

We reserve the right to assume exclusive defense of any such claim, and you agree to cooperate fully with us in that defense.

19. Contact Us

If you have questions about these Terms of Service or need to report a violation, please email us at: support@resumetailor.co.